Frequently Asked Questions
How long will it take to receive my order? Can I track my package?
Orders within the contiguous United States are shipped by UPS Ground Service only! Orders from Alaska, Hawaii and Peurto Rico are shipped via USPS Priority Mail. Faster delivery services are not available. UPS takes about 3-7 business days to deliver the package to your address.
Sequence of events:
Step 1: You place the order at badmintonwarehouse.com
Step 2: You immediately receive an e-mail that the order was successfully placed. Your credit card will not be charged at this point in time.
Step 3: You receive a second e-mail confirmation in about 24-48 hours that your order has left the warehouse. Your credit card will now be charged.
Step 4: You will receive another e-mail from UPS (QuantumViewNofity@ups.com) confirming that your shipment is on its way. There is no tracking number available for shipments made via USPS. This e-mail will contain a tracking number and an internet link which you can click to track your package.
Step 5: UPS delivers your shipment about 3-7 days after it has left our warehouse. The actual time depends upon geographical distance from Chicago, IL and the remoteness of your location. Once UPS has picked up the shipment from Badminton Warehouse, we have no control over the shipment.
What is cost of shipping?
For Canada orders, shipping is $16.95 for all orders.
# Free UPS ground shipping for orders over $100 (Continental USA only). Only $8.95 for orders less than $100 (Continental USA only). $8.95 flat for all orders to Hawaii, Alaska, Virgin Islands, Peurto Rico and PO Box addresses.
# We ship ONLY to locations in the United States (incl. Hawaii, Alaska and APO addresses) and Canada. We also ship to most countries in Europe. Shipping to Europe is $39.95.
What is Badminton Warehouse's warranty policy?
Please refer to our Warranty Policy
I don't have a credit card. How can I place an order?
Orders can be placed by sending a check or money payable to Badminton Warehouse
Our mailing address is:
2404 Gleneagles Drive
Naperville, IL 60565
Please include the name of the items and the number of units that you would like to order. Please include your name, daytime telephone number and shipping address. Illinois residents must add 6.75% sales tax. Allow 2-3 weeks for delivery.
Are your racquets strung? What type of strings are used to string the racquets?
Most graphite racquets are strung with professional grade braided, multi-filament string. Victor and Karakal racquets are factory strung with Ashaway Rally 21 or 22. Carlton and ProKennex racquets are strung with Carlton/ProKennex proprietary strings. Yonex racquets are strung with Yonex BG-65.
How do I pick the right shuttlecocks for me?
Shuttlecocks come in two varieties: Nylon and feather. Nylon shuttlecocks are always supplied in a tube of 6. Feather shuttlecocks are supplied in a tube of 12 pieces. Nylon shuttlecocks are best for outdoor/backyard play and also for indoor play at the club level. For further information on selecting the right feather shuttlecock is available in the shuttlecock section of our catalog webpage.
Do you have a retail location?
No, we do not have a retail location.
What kind of educational discounts do you offer?
For details on our educational discounts on bulk orders, please call 800-650-0562.
Do nets come with stands?
Unless indicated on the item web-page, the nets do not come with stands.
How are badminton racquet weights graded?
Badminton racquet weight ranges:
U: greater than 95 grams
2U: 90-94 grams
3U: 85-89 grams
5U: 80 grams or less
How are badminton racquet grip sizes graded?
Racquet grips sizes range from G2-G4 (thin to thick)