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Return to Help Index| My Account | |
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| How do I create an account? | |
| 1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
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| How do I edit my account information? | |
| Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. | |
| How much is my shipping? | |
| # For Canada orders, shipping is $24.95 for all orders. # Free ground shipping for orders that include a racket over $100 (Continental USA only). For shuttlecock only orders, minimum quantity of 20 is required to qualify for free shipping. # Only $10.95 for orders less than $100 (Continental USA only). $24.95 flat for all orders to Hawaii, Alaska, Virgin Islands, Peurto Rico and PO Box addresses. # We now offer expedited shipping, 2 Day Service and 3 Day Service within the continental United States. # We ship ONLY to locations in the United States (incl. Hawaii, Alaska and APO addresses), Canada and Europe and some countries in Asia and Africa. # Badminton Racket prices always include stringing and badminton racquet covers. # All prices are in US dollars. |
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| I forgot my password. | |
| Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. | |
| How do I return my product? | |
| Please click here for more information on returning an item. | |
| I received the wrong product. | |
| If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. | |
| What is your return policy? | |
| Please see our Terms & Conditions for complete details regarding our return policy. | |
| When will my order ship? | |
| Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. | |