How do I return an item?
As with any badminton supplies store, Badminton Warehouse cannot offer warranties. Products are sold AS IS.
What this means:
All products are guaranteed by the manufacturers to be free of manufacturing defects. Upon receiving your shipment, please inspect it carefully. If you find the product to be damaged or otherwise faulty, please return it promptly in the original box, for a free replacement.
Under no circumstances can we accept a returned item once it has been used. If the polyethylene cover on the handle of a racquet is removed and/or the racquet has been used for playing (even a single game), it is not eligible for warranty replacement.
We will accept returns as long as the items have not been used (see above for details. Badminton Warehouse will refund the total cost of the items returned after deducting shipping charges incurred to ship the item to the customer.
Badminton racquets do not break unless clashed. We urge our customers to remember that badminton racquets, and especially graphite ones, are inherently fragile objects. All clashes, minor or major, can potentially weaken, damage or break a racquet. Please try not to make durability comparisons between your tennis/squash racquet and your badminton racquet, which is a much finer and delicate instrument.
String breakage is a common occurrence that cannot be avoided and therefore cannot be guaranteed against. Strings on any racquet will need to be replaced at regular intervals because it is a wearable part, just like tires on a car. Even high quality strings have equal likelihood of chance breakage but they do not age (get brittle or lose resiliency) as quickly.
We strive to serve the badminton community with the best possible customer service but we cannot be responsible for chance mishaps with your racquet. We urge you to be careful with your badminton racquet so you can enjoy it for a long time.
Badminton Warehouse Staff