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US: (844) 722 7838 INTL: (847) 894 3210
US: (844) 722 7838 INTL: (847) 894 3210

BW Easy Returns

📝 How to Submit a Return

  1. Confirm eligibility below.
  2. Access our Returns Portal.
  3. Login using your order number and zip code, email, or tracking number.
  4. Follow instructions and upload item photos.
    • Free return label if Redo Protection was purchased.
    • Otherwise, you pay for the return label.

🔄 Redo Protection vs No Protection

✔️ With Redo Protection

  • Eligible for returns, exchanges, and store credit
  • Free return label
  • Must meet eligibility criteria

❌ Without Redo Protection

  • Returns only (no exchanges or store credit)
  • Customer pays return shipping
  • Must meet eligibility criteria

📋 Returns Eligibility

🏸 Badminton Rackets / Pickleball Paddles

  • Return within 30 days of delivery
  • Racket/Paddle must be unused and in the new original condition with plastic on the handle intact. No Exceptions.
  • No scratches, scuffs, or signs of use

🎯 Shuttlecocks

  • Not eligible for return under any circumstance
  • All return requests will be denied

👟 Shoes

  • Return within 30 days if unworn and tags attached. You can try on the shoes for size on a carpeted surface.
  • Must be free of lint, hair, dirt, or wear marks
  • Try-on indoors only

👕 Apparel

  • Return within 30 days if tags are intact and item is unused
  • Indoor try-on is allowed
  • Items worn outdoors are not eligible for return
  • Must be returned with the original packaging.

🎒 Bags & Accessories

  • Bags: returnable in original condition with tags
  • Accessories (grips, nets, towels, balls, etc.): not returnable

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