📝 How to Submit a Return
- Confirm eligibility below.
- Access our Returns Portal.
- Login using your order number and zip code, email, or tracking number.
- Follow instructions and upload item photos.
- Free return label if Redo Protection was purchased.
- Otherwise, you pay for the return label.
🔄 Redo Protection vs No Protection
✔️ With Redo Protection
- Eligible for returns, exchanges, and store credit
- Free return label
- Must meet eligibility criteria
❌ Without Redo Protection
- Returns only (no exchanges or store credit)
- Customer pays return shipping
- Must meet eligibility criteria
📋 Returns Eligibility
🏸 Badminton Rackets / Pickleball Paddles
- Return within 30 days of delivery
- Racket/Paddle must be unused and in the new original condition with plastic on the handle intact. No Exceptions.
- No scratches, scuffs, or signs of use
🎯 Shuttlecocks
- Not eligible for return under any circumstance
- All return requests will be denied
👟 Shoes
- Return within 30 days if unworn and tags attached. You can try on the shoes for size on a carpeted surface.
- Must be free of lint, hair, dirt, or wear marks
- Try-on indoors only
👕 Apparel
- Return within 30 days if tags are intact and item is unused
- Indoor try-on is allowed
- Items worn outdoors are not eligible for return
- Must be returned with the original packaging.
🎒 Bags & Accessories
- Bags: returnable in original condition with tags
- Accessories (grips, nets, towels, balls, etc.): not returnable