30 days to request an eligible return.
Check the requirements below, then start your request through our Returns Portal.
Eligibility requirements
-
Start your request within 30 days of delivery. The return window begins on the delivery date.
-
Return the item in original, unused condition. Keep all original tags, packaging, protective wrap and accessories.
-
Provide clear photos. Have your order information and product photos ready for the Returns Portal.
Rackets & paddles Returnable
No signs of play, use, scratches or stringing. Handle plastic must remain intact. If the manufacturer did not supply handle plastic, the paddle must still be unused and in original condition.
Shoes Returnable
Unworn, with tags attached. Try on indoors on a clean, carpeted surface only. Shoes worn outdoors are not eligible.
Apparel Returnable
Unused and unworn, with original tags and packaging. Indoor try-on is permitted.
Bags Returnable
Unused and in original condition, with all tags, accessories and packaging included.
Closeout items Final Sale
Closeout items are not eligible for return.
Accessories & other exclusions Not returnable
Shuttlecocks, grips, nets, towels, balls and similar accessories are not eligible for return. Products marked non-returnable on their product page are also excluded.
Items showing wear, play, outdoor use, damage after delivery or alteration, or missing tags or packaging, are ineligible. These requirements apply to every return.
Who pays for return shipping?
With Redo Returns Recommended
If you purchased the optional Redo Returns add-on at checkout, a prepaid return label is included for eligible returns.
Without Redo Returns Self-Pay
You can still return an eligible item. You are responsible for return-shipping costs.
The same eligibility requirements apply with or without Redo. Redo does not make used or otherwise ineligible items returnable.
Start your return
Have your order information and clear product photos ready. Follow the guided steps in the Returns Portal.
Submitting a request does not guarantee approval. Your item must meet the eligibility requirements above.