Returns & Refunds
Check what’s returnable, who pays for shipping, and how to start your request.
Not eligible for return
Closeout items are final sale. Shuttlecocks, grips, nets, towels, balls and similar accessories are excluded, along with products marked non-returnable on their product page.
Before you begin
- Start your request within 30 days of the delivery date.
- Keep the item unused, with all original tags, packaging, protective wrap and accessories.
- Check the product page for any non-returnable designation.
Items showing wear, play, outdoor use, damage after delivery or alteration are ineligible. Missing tags or packaging can also make an item ineligible.
Ready to start a return?
You’ll need your order information and clear photos of the item. The Returns Portal will guide you through your request.
Start a Return ↗Opens the Returns Portal. Requests are reviewed against our eligibility requirements.
Check your item’s requirements
Rackets & paddles
No play, use, scratches or stringing. Handle plastic must remain intact. If the manufacturer did not supply handle plastic, the paddle must still be unused and in original condition.
Shoes
Unworn, with tags attached. Try on indoors on a clean, carpeted surface only. Shoes worn outdoors cannot be returned.
Apparel
Unused and unworn, with original tags and packaging. Indoor try-on is permitted.
Bags
Unused and in original condition, with all tags, accessories and packaging included.
Who pays for return shipping?
If you added Redo protection
A prepaid return label is included for an eligible return.
If you did not add protection
You can still return an eligible item, but you pay the return-shipping cost.
The same eligibility rules apply in both cases.
How to request your return
- Check eligibility. Review the requirements above and the product page.
- Open the Returns Portal. Have your order information and clear product photos ready.
- Follow the guided instructions. Complete your request and follow the directions provided for your return.
Submitting a request does not guarantee approval.
Open the Returns Portal ↗Need help with something else?
My package was lost or damaged during transit
Contact us with your order number and details of the issue. For damage, include photos of the packaging and item so we can help with the next steps.
I have a question about a return or refund
Contact us with your order number and any return-request details so we can locate your request.