Before you place your order
Protection for your delivery and eligible returns
Returns Protection, powered by Redo, is an optional add-on available at checkout for eligible orders. For $2.49, it includes both a prepaid return label for eligible returns and package protection for damage or loss during transit.
Your item must still meet our return policy. Protection does not make used, final-sale or otherwise non-returnable items eligible.
With Returns Protection
Add the optional $2.49 Redo Returns Protection to your order. Includes package protection for damage or loss during transit, plus a prepaid return label if your return meets our eligibility requirements.
Without Returns Protection
You can still request a return for an eligible item. You are responsible for the return-shipping cost.
How to add it to your order
- Check your item's return eligibility. Review the product page and our return requirements before buying.
- Add Redo protection at checkout. The option appears on the checkout page if your order is eligible. Select it to add returns and package protection for $2.49.
- Review your order before paying. Confirm that the $2.49 protection charge is included if you want this option.
Return eligibility
- Request an eligible return within 30 days of delivery.
- Keep the item unused, with original tags, packaging, protective wrap and accessories.
- Closeout items, products marked non-returnable, and excluded accessories are not eligible.
- Used, altered or strung rackets do not meet the return requirements. Check the full policy for product-specific conditions.
Already placed an order?
Need to return an item? Visit BW Easy Returns for eligibility details and instructions. Have your order information and clear product photos ready.
Package lost or damaged during transit? Contact us with your order number and details of the issue. For damage, include photos of the packaging and item so we can help with the next steps.