Returns Protection
Add protection for your delivery and eligible returns when you place your order.
Available at checkout for eligible orders.
Return-shipping protection
A prepaid return label for returns that meet our return requirements.
Package protection
Protection for package loss or damage during transit.
How to add protection
Check your item before buying
Review the product page and return requirements so you know whether the item is returnable.
Select Redo protection at checkout
The option appears if your order is eligible. Select it to add returns and package protection for $2.49.
Review your order before paying
Confirm that the protection charge is included if you want this optional coverage.
Return requirements still apply
Request eligible returns within 30 days of delivery. Items must be unused and meet the product-specific requirements.
Protection does not make used, altered, strung, final-sale or otherwise non-returnable items eligible for return.
Review return eligibility →Prefer to skip protection?
You can still request a return for an eligible item. You’ll be responsible for the return-shipping cost.
Already placed your order?
To return an item, visit Start a Return. If your package was lost or damaged during transit, contact us with your order number and details. For damage, include photos of the packaging and item.
Start a Return → Get help with a delivery →